STP – Supervisor Training Program

STP – Supervisor Training Program

● A beginning level of management training that focuses on developing key skills and
elements required becoming a successful supervisor or junior management role in your
career. You must have successfully completed AQ and Personal Development Level 1
before participating in STP training.

After successfully completing this course, students should be able to:

● Identifying Current Career State and Path
● Learning from Others – Success Stories
● Setting a Successful Managerial Mind
● Understanding the Key Elements in Management Role
● Achieving Goals Together – Teamwork
● Building High Performance Team and Setting Goals
● Knowing Your Team – Four Employee Types
● Knowing operation – Four Supervisor Types
● Understanding Performance Management
● Understanding Goal Management
● Preparing for Next Milestone in Your Career

1. COMMUNICATING WITH PEOPLE (30 hours):
An effective operations manager knows how to communicate on many different levels with all
types of people. The students will learn how to Reaching their audience (giving audiences what
they need, listening to hear the emotional subtext, developing warmth and political savvy), and
the method to speaking with passion (articulating your words expressively, reflecting the
energy and excitement of your ideas). The skill to achieve the presence of a seasoned
professional will be demonstrated as well (using movement, strong gestures and body language
to support the executive image you intend to project, fostering relaxation and spontaneity)
– Basic communication process
– Four interpersonal distances
– Communication dimensions of establishing a relationship

2. OPERATIONS (30 hours):
To be an eligible supervisor, you need to have the ability to be responsible for proper
management of the organization's most critical asset—its people. The students will be taught
how to ensure proper staffing for any given time, and how to adjust, which including directing
your crew to other tasks to reduce bottlenecks or finding replacements in case of no-shows.
Case studies will be discussed in this section as well.
– Methods of planning the production process
– Management of the components of physical facilities of a business operation
– Types of layout used in operation

3. PROBLEM SOLVING AND CREATIVITY (40 hours):
Problem solving can take up a lot of managerial time. So it makes sense for the student to
resolve problems before they develop, let alone grow to impact the bottom line. They will be
instructed how problems often can be identified in their early stages, even avoided, and the
importance to analyze an operation or practice to determine where weaknesses can occur and
then shore up these weaknesses or, better yet, develop procedures without such flaws.
– Cognitive intelligence, education and experience needed to operate a team

– Emotional intelligence, concentrating and intuition needed to operate a team

-Problem solving decision steps needed to solve various problems faced by the supervisor

This training is primarily hands-on. Assessment methods therefore include:
• Direct observation during classroom sessions
• Checks for understanding, Q+A, and class participation
• Adequate completion of homework given in all modules

COURSE INFORMATION

• Number of Trainees: Maximum 10 students
• Training Frequency: 100 hours in total
• Delivery Method: Onsite training in a classroom or workplace, instructor-led format
• Tuition Cost: $200/hr (Total tuition $20,000)